RAW 4 PRO Support


RAW 4 PRO converts frame stacks to standard HD video with perfectly synchronized audio and timecode. 
Makes playback, editing, sharing, cataloging easy again. This is a support page. Click here for RAW 4 PRO main page.

RAW 4 PRO support and FAQ

How to correctly install RAW 4 PRO?
Right-Click on installation file, then Run as Administrator.
This will fix the access problems you might otherwise encounter with the installation.
Please make sure your PC matches system requirements. Basically Windows 7 or higher, x32 or x64-bit, with Microsoft .NET v4 or higher. Your PC must have a C: drive. Nothing unusual - very standard requirements.
Then, install RAW 4 PRO from the link we sent you, and enjoy - the installer will take care of everything else. (On Mac, RAW 4 PRO does not work directly, but will work under the virtual environment like VMware Fusion.)
The installer can be also used to cleanly UNinstall RAW 4 PRO (simple let it uninstall, then do not proceed with installation but quit instead). Or, go to Start - RAW4PRO - click uninstall, it will do the same.
You can now request a FREE demo of RAW 4 PRO to try (with limitations) before you buy - see here.

I'm trying to Register my RAW 4 PRO v 5.2 or earlier, but the computer says Internet Connection is required, then quits registration. However, I do have a working Internet connection?
Try two things:
1. Clear your firewall and router cache, and white-list RAW 4 PRO in your firewall.
2. Have your Internet Explorer browser open, pointing at Google home page (this usually opens up the necessary connection port), while registering RAW 4 PRO.
Please note that RAW 4 PRO Easy Edition v5.3 does NOT require an Internet connection at any point.

I have a camera that shoots RAW. But handling RAW footage in post frustrates me. How do I preview the clips on PC? All I see is folders with a bunch of DNG files in them – can’t play them back on PC as video!
Using RAW 4 PRO, convert those raw DNG files to video for fast playback and edit on PC. Audio is merged automatically, and the original time code is properly transferred. No more frustration – instantly see what’s in every clip, and play it back on any computer! We like using RAW 4 PRO’s Draft HD proxy option to save space while keeping the original DNG clips for the later onlining.
RAW video workflow – what do you recommend? URSA, BMCC, BMPCC, BM4K BMPC, BM Mini, Digital Bolex, Odyssey RAW... 
We recommend using  RAW 4 PRO utility to convert your DNG clip folders to proxy video, for fast playback and editing – with audio automatically merged and timecode burned in.
After you lock your video edit, either render your master from there or, for ultimate quality, export EDL and online your render with the original DNGs.

Input vs Output: resolution and codecs
Input: DNG (HD, 2K, 2.5K, 4K resolution) or JPG (virtually any resolution) frame stacks
HD output: ProRes, DNxHD, H264, Cineform (debayered) proxies all standardized to HD 1920x1080 resolution for easy real-time editing on any system/NLE.
RAW output: CineformRAW in resolution allowed by your version of Cineform encoder (usually matches input source's resolution.) 
Free encoder provided by RAW 4 PRO is tested with Blackmagic cameras and Digital Bolex sources to output HD, 2K, 2.5K, 4K CineformRAW just fine.

RAW post workflow, step-by-step:
First, use RAW 4 PRO to Offload/Convert. This will transfer RAW clips from your card/SSD to your editing station, with integrity verification. Small H264 proxies (Draft HD setting) of your RAW footage will be created. (Or you can choose to output proxies in ProRes, DNxHD, or Cineform codecs, your choice.)

Then:

1. Import those proxies into Premiere Pro and edit. PPro will work easily and in real-time. When the edit is completed:
2. Open After Effects. Import your PPro project.
3. In After Effects’ file manager, right-click the proxy video you want to “online”, choose Replace Footage, and point to the first DNG file in the similarly-named RAW sequence offloaded to your hard drive. (It’s easy to do since RAW 4 PRO organizes them in the RAW4PRO_raw folder, so all these sequences are sitting next to each other.)
4. AE will automatically open ACR dialog. Do a preliminary color correction there, it’s super easy. Click Done. That’s it – your proxy is now “onlined” – replaced with the original DNG sequence!
Just repeat this process with all your proxies, and then when you open your (formerly PPro) sequences in After Effects, you’ll see high-quality DNG-based onlined version.
Proceed from there with all intricate grading, effects, or just rendering. This is what we use here, and we feel you’ll get the best results with this workflow.

What is the latest version of RAW 4 PRO?
Please see here.

How do I know which RAW 4 PRO version do I currently have installed?
It shows in the RAW 4 PRO window, top bar:

I shot tons of awesome time lapses with my DSLR/point-and-shoot/hybrid cameras, but have a hard time previewing and cataloging them. Preview only shows one frame at a time, while I'd like to see more realistically what it will be like when played as video. Cataloging is trying to index every individual frame - thousand of them! - instead of my whole timelapse folder as one entity, so it is not working for me either. Help!!
Done. RAW 4 PRO now allows you to drop your JPG timelapse folder (or the whole directory of folders) as Source, and produce either Draft or Fine-quality video previews of each timelapse. Voila! - now you can both preview (with any player), and catalog your work. Did we mention you can do this as a batch, or per individual JPG folder? You're welcome! :)

How does offload function work in RAW 4 PRO?
This is mostly for situations when you just shot some RAW footage (or JPG time lapse!) on your SD or SSD media, and need to transfer it to your PC. RAW 4 PRO expects the following structure: Folders with stacks of frames (DNG or JPG) in the root directory. It will not drill down, so if you have folder-inside-another-folder, then RAW 4 PRO won't see it - this is not a standard structure for RAW. With JPG, just point to the root folder whatever it might be - say, DCIM. With RAW, the root is generally your drive name for your card. Then RAW 4 PRO will offload those folders as a batch, and convert them according to your settings. You can also offload/convert individual clips instead of batches (single folders with images, DNG or JPG). Options are available for you to choose: you can offload only; offload and convert; or only convert without offloading (latter is useful when the media has already been transferred to your PC but not processed yet.) RAW 4 PRO does checksum verification on offload, so it is safer than Windows' built-in Copy function. The speed of transfer is about the same.

Since RAW 4 PRO is an offloader,  I no longer need to BACKUP my media, right?
Those are two different operations. Absolutely use a good backup solution to back up your entire drive BEFORE using RAW 4 PRO offload/convert interface (or doing anything else with your data)! Why? As a universal, industry-standard rule, you are supposed to make an initial backup (ideally, even two backups on two different drive systems) of your source media (SD, SSD, in-camera memory, whatever) before using it anywhere else. Yes, RAW 4 PRO main program does offload your clips - but only DNG and/or JPG stacks, and it does make certain changes (such as correct renumeration of JPG timelapses). If you have other media (say, ProRes files or anything else but DNG and/or JPG clips) on the same source media, then RAW 4 PRO offload would ignore it since they are not recognized as legitimate sources for Conversion. Again: make a backup of your media before using it anywhere, including with RAW 4 PRO main program. Backup first.

I have accumulated many video files in my current project, or in my stock footage collection. How do I manage them for easy keyword search and access? Tried Adobe Bridge but it is not very stable…
Please see Cat 4 Pro, our newest software, for that.

Didn't RAW 4 PRO include a Backup module at some point?
Indeed, but it proved to be confusing and impeded development. RAW 4 PRO is a specialized product that covers specific needs. Universal backup is best left to a separate application, like Cat 4 Pro

RAW 4 PRO works fine, but text looks a bit off?
RAW 4 PRO relies on the standard Microsoft Sans Serif font. You may be using localized version of Windows (say, German, Chinese etc) where the font is different; or otherwise the font is missing from your computer. Try downloading/installing it.

Conversion reports success, but I only get an audio WAV file and not a video file - what is going on?
You are probably using prohibited characters or symbols in the Source, Target, or Temp Files path. Please make sure that all paths (Source, Target, Temp Folder) only have standard English characters and not localized symbols. Some examples of prohibited characters include ä å ö ó ñ ú ę ą ż ś ć ł and alike. 
Also watch for the punctuation marks: _ - and white space are OK, but nothing else. Please remove prohibited characters/symbols from the names of your folders, this should fix the problem. 
(Starting with version 4.5, RAW 4 PRO automatically alerts user beforehand if such unworkable path is detected.)

How do I process ETTR RAW clips in RAW 4 PRO?
If you shoot ETTR (Exposed To The Right of the histogram), the image will look overexposed and washed out in your thumbnails and proxies - just the same as it looked like on your camera monitor while shooting. To compensate for that, simply check the ETTR box in RAW 4 PRO - it will make adjustments, so both thumbnails and the output video (ProRes, H264, DNxHD...) will look legible.
The same technique can be used if you simply have an overexposed footage, either RAW or JPG sequences.

Trying Cineform output, but I’m getting errors “Cineform output file failed”?
Please make sure Cineform is installed on your machine. Link to the free download is provided with RAW 4 PRO's EZ Wizard. The encoder components actually come with RAW 4 PRO. You will need both - see below.

Free CineformRAW output: how do I get it?
RAW 4 PRO now comes with Cineform/CineformRAW encoder components built-in. You still need a decoder and common Cineform parts, so please follow the steps below (it's completely free): 
1. Install Free GoPro Studio (the link is in RAW 4 PRO's EZ Wizard - try it!) We only need Studio for the codec itself to be installed. Keep the Studio closed after installation, we do not need it running.
2. Install the latest RAW 4 PRO (Run as Admin - see above.)
3. In RAW 4 PRO, go to Menu - Settings and click dpx2cf
That's it, you are set to output FREE Cineform/CineformRAW from RAW 4 PRO.
We tested Blackmagic Cameras and Digital Bolex footage output, and RAW 4 PRO was able to output CineformRAW in HD, 2K, 2.5K, and 4K resolutions just fine.

Where can I get some useful CineformRAW LUT files?
These should work with RAW 4 PRO and Cineform’s FirstLight/Studio:
- LUT Blackmagic RAW to Cineform RAW by Alex – comes free with RAW 4 PRO
LUT by Captain Hook (go for the IRIDAS version)
How to install:  place LUT file in your local folder (here, we tend to set a dedicated folder just for LUTs to keep them all in one place). Then double-click on each LUT file to register it with Cineform on your system. You will see a pop-up confirming Cineform registration of this LUT. That’s it – now you can use that LUT in both RAW 4 PRO, and in Cineform’s apps.Where is RAW 4 PRO’s custom LUT for Cineform?
Start your RAW 4 PRO app, click Help, then you’ll see links (top right). Click on (download) next to LUT link. Save and unzip the file. It comes as a standard .LOOK format LUT.
Next, install the unzipped LUT – simply double-click to register it with Cineform (you’ll see a pop-up confirmation window when this happens.) That’s it!
Now re-start RAW 4 PRO and make sure BM-CF_LUT_Day_AlexR4P_v1 shows on the list of LUTs in Cineform section. Like so:

If it doesn’t, then set your LUT Location – see below:
In RAW 4 PRO’s Settings / Cineform LUT Location, I try and point at the folder of my actual LUT file, but it does not work – no LUTs are listed in drop-down box?
Point that setting to your Cineform database location, and not the folder where actual individual LUTs are.
Default location of Cineform database seems to be: C:UsersPublicCineFormLUTs

Are there any CineformRAW LUTs for DaVinci Resolve?
- Here's the link to the OCX plug-in written by Eddie Barton, seems to work great. Please Donate to his page if you like his plugin, he's done some brilliant work.

What is the bit depth of CineformRAW?
RAW 4 PRO does not limit bit depth – it outputs in full resolution/bit depth as supported by Cineform. According to Cineform, their CineformRAW 10-bit log virtually equals 14-bit linear.

Video frame rate in RAW 4 PRO: can I view, and possibly change it?
Twirl open that little “more” button in the OUT section. It will show you both the original frame rate on the source clip, and the drop-down box that allows you to change it for the output clip if you so desire (uncommon – normally  you just leave the frame rate alone and it will propagate to the output automatically.)

How fast is RAW 4 PRO?
Pretty fast!
Having said that, any mass operations on RAW files put a lot of strain on the system, both in terms of disk I/O,  processor and memory utilization. So the faster each component of your computer, the faster RAW 4 PRO will finish its task – especially in Batch mode and on longer clips.
- RAW 4 PRO Media Offload: about the same speed as windows copy. The faster your source drive’s reader, and target drive’s writing system, the better.
- RAW 4 PRO Video Output: Draft setting is faster; Fine setting is slower but high quality.
Source material matters. For example, compressed RAW (BMPCC Pocket, BM4K Production cameras…) clips to CineformRAW take the longest. BMCC 2.5K to CineformRAW is the fastest – it does not require Temp Files (all other modes do, read below.)
Tip on faster output processing: if you have a fast drive system, set it up as Temp(orary) Files Location in RAW 4 PRO’s menu – Settings. This will help speeding up the output, because RAW 4 PRO won’t have to read and write files from/to the same drive anymore.
On that note, the fastest Temp drive would be a RAM Disk - if you can create one large enough on your system. (Of course, you could also use your RAM Disk for many other purposes/applications, not only for RAW 4 PRO’s Temp Files.)
RAM Disk size considerations:
- BMPCC to Cineform (either quality level): 3.5 GB of RAM Disk space per each minute of your clip footage  should be enough.
- BMCC 2.5K to Cineform (either quality level): 0 GB.  This mode does not use temporary files.
- BMPCC to HD Fine  (ProRes, DNxHD): 2.6 GB/min
- BMPCC to HD Draft (H264): 1.3 GB/min
- BMCC 2.5K to HD (ProRes, DNxHD or H264): 2.6 GB/min
You only need enough space on your Temp drive for the one particular video clip being processed at the time – NOT the cumulative size of the clips – even if you are running a batch. (In Batch mode, simply make sure you have enough RAM Disk space to cover the longest-duration clip in the batch.)
- TIFF, cDNG->sDNG renders if manually selected: they add to the temporary space requirement, plus these renders are actually saved in your Temp Files Location. Do not use RAM Disk as RAW 4 PRO’s Temp File Location if you ticked off the boxes for TIFF and/or cDNG->sDNG.

In our experience, setting RAW 4 PRO menu Settings / Temp Files Location to your RAM Disk improves video conversions dramatically in many scenarios, as outlined above. RAM Disk software:  you can use ANY virtual RAM Disk software you like – it runs on OS level, so RAW 4 PRO just points to the  virtual RAM Disk you create. A link to the free download of the one RAM Disk program we like and use here, will come with your copy of RAW 4 PRO.

How do I switch between ProRes and DNxHD in Fine Quality mode? 
How do I switch between two H264 settings in Draft mode?

This is done in the Menu. Once you make your choice there, it will be remembered. Of course, you can make changes at any time. 
This animation illustrates how to do so: ----------->

Long sequences take time to convert. Do I have to be in front of my computer all the time?
Not at all. RAW 4 PRO works automatically and just stops when the operation is completed. Even better - you can install any remote desktop app on your smartphone, and then observe and control what RAW 4 PRO is doing at any point - from other room, from the cab, or from the other side of the globe - remotely. Here's what one of our users says (thanks for the tip, Joe): "I just installed an Android remote desktop app on my phone so I can monitor RAW 4 PRO as it works remotely."

I read all of the above, but still have some unanswered questions ?
Drop us a line, we’ll be happy to help!